General

At Wyse our sizing works a little differently to other brands but we promise it is easy enough once you get the hang of it. We go from a Wyse 0 to a Wyse 6 which equates to a UK 6 / US 2 to a UK 18 / US 14.

To receive a notification when an item is back in stock please visit the relevant product page and click the button “notify me when available"

Please fill out the form here - https://www.wyselondon.com/pages/catalogue-unsubscribe or you can email us at enquiries@wyselondon.com 

To be able to remove your details from our mailing list correctly, we need your email and the below details, exactly as they are printed on the most recent lookbook you received. 

You can click the link at the bottom of any email you receive.

Customers in the UK can sign up to receive SMS messages here – https://wyse-gb.attn.tv/p/D1J/landing-page   

You can unsubscribe from SMS messages by responding STOP to any SMS message you receive

You can purchase an e-gift card on the Wyse London website here https://www.wyselondon.com/products/rise-ai-giftcard  

This E-Gift Card will be sent directly to the recipient by email. It can be redeemed online at wyselondon.com or used in any Wyse London store. If you purchase the E-Gift Card as an individual item, the email will be sent directly to the recipient (or yourself if you want to send it at a later date). E-Gift Cards are valid for 12 months from the date of purchase and are non-refundable 

*Gift Cards are currently only available in GBP. 

We have two stores in central London. Find out more about them here - https://www.wyselondon.com/pages/our-stores

When you refer a friend who is new to Wyse you’ll both receive 15% off your next purchase. You can participate here - https://www.wyselondon.com/pages/refer-a-friend

Delivery

UNITED KINGDOM 

UK Orders over £125 - Free Standard Delivery 

UK Standard Delivery (3-5 working days) under £125 - £4.95 

UK Next Working Day Delivery Mon - Fri (When ordered before 1pm) - £8.00  

US 

Free Standard Shipping over $250 - Limited Time Only! 

US Standard Delivery (3-8 working days) - $15 -

US Express Delivery (2-3 working days) - $25 

Ireland 

IE Standard Delivery (3-4 working days) - €10 

IE Express Delivery (2 working days) - €15 

Europe 

EU Standard Delivery (3-6 working days) - €10 

EU Express Delivery (2-3 working days) - €15 

Australia 

AU Express Delivery (3 working days) - $25 

Rest of World (including Channel Islands) 

The relevant delivery charge and times will automatically be added to your shopping bag when you input your Shipping Address details and select your country. 

Please note that we are unable to ship to PO boxes. 

We deliver to the UK and Internationally.  

Please note we are unable to deliver to Russia / Ukraine / Moldova at this time  

UK orders – you will receive a tracking link in your order confirmation email 

International orders (non UK) - you can track the progress of your order via the Global-E portal https://web.global-e.com/Order/Track/gsBw4 

If you received tracking details and your order goes missing please contact us on enquiries@wyselondon.com and a member of the team will look into the issue for you. 

28 Days for Full Price Goods, 14 days for Sale Items. 

We offer Free Returns for all orders. 

You can review our full Returns Policy here - https://www.wyselondon.com/pages/returns-policy  

It takes approximately 10 business days for a return to be processed.

In the UK, our returns process is operated through Royal Mail. You can fill in the returns form, that was included in your parcel and peel off the pre-paid label and stick it on your package. 

Outside of the UK, all returns are generated by the WYSE London Global-E Returns Portal: https://web.global-e.com/Returns/Portal/gsBw4 . You will need your order number and email address to create this. International orders should not include the # with the order number.  

Customers in the UK can also bring web orders to return via stores. The store will send this back to the warehouse to be processed and cannot process the return in store, which can be a slower process.

You can email us at enquiries@wyselondon.com and we will help. 

We are unable to guarantee exchanges due to to stock availability when the return is processed. To secure the stock we advise placing a new order.

Orders

We do not currently offer gift wrapping for online orders. 

Please contact us if you have any questions regarding a delivery date.

As an online business our prices change in accordance with customer demand, stock availability and seasonal sales. We therefore are unable to refund the difference in the price when an item you have purchased goes into sale, although we do appreciate how frustrating  this can be. You can of course return the item for a full refund and then re-order the item at its markdown price provided its returned in accordance to our return policy. Please note, we cannot guarantee that another customer won't purchase the item first.

Discount codes are only applicable to full price good unless otherwise stated. 

Discount codes can be entered a checkout when you place your order. From time to time, we will run promotions that will automatically discount the price without needing to enter a code. 

Payments

For UK orders, we accept Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, Klarna and Wyse London e-gift cards.  

Please note, this varies by country. 

For our system to allocate the pre-ordered item(s) to you, we must take payment at the point of check-out. By doing so, this ensures that the item will be sent out to you when it becomes available.On rare occasions, when there is a delay or cancelation one of our team members will let you know.

To improve our international customers shopping experience, we’ve partnered with Global-E, a cross-border ecommerce solution. 

When you buy Wyse products from outside the UK, you will see that your payment method is charged as GLOBAL E, and the purchase is subject to Global E's Terms and Conditions and Privacy Policy which will be clearly presented in checkout before you place your order 

You can find out more about Klarna here - https://www.wyselondon.com/pages/klarna

Technical

Try resetting your password- https://www.wyselondon.com/account/login#recover and if that fails, contact us to help at enquiries@wyselondon.com or +44 208 740 4324

Contact us at enquiries@wyselondon.com or +44 208 740 4324 and we’ll help you place your order. 

Try resetting your password - https://www.wyselondon.com/account/login#recover