Standard Returns Policy
Full Price Returns
If you are unhappy with your purchase, we are willing to provide an exchange (UK only) or refund for full price goods within 28 days of receipt. Items must be returned to us unused, in the original condition and with all tags still attached. * Please could all jewellery pieces be returned in their original packaging* Returns that do not meet our policy will be sent back. Please note that once your parcel arrives at our warehouse it can take up to 14 days to receive your refund.
Our 28 days return period does not apply to sale goods: clearance or sale items must be returned within 14 days of receipt of the order for a cash refund. After the 14 days have passed, until the first anniversary of your order, you can return anything that does not meet your naturally high quality expectations and we will give you an account credit for the amount you paid.
Please read below for our store sale returns.
During busy periods we may take slightly longer to process your returns. Returns received on a weekend or Bank Holiday will be processed on the following working day. We thank you for your patience and understanding during this busy time.
We are delighted to offer complimentary returns in the UK, our returns process is operated through Royal Mail.
How to Return/Exchange
If you have misplaced the returns slip from your package, you can generate a new Royal Mail returns label here.
For queries related to International orders placed before 23rd March 2023, please contact us at email@example.com
We offer free returns for all international orders.
All returns are generated by the WYSE London Global-E Returns Portal: https://web.global-e.com/Returns/Portal/gsBw4
- Go to the WYSE London Global-E Returns Portal to generate your returns label. You will need your order number and email address to create this. The returns portal can be found here: https://web.global-e.com/Returns/Portal/gsBw4
- Once in the returns portal, select the item/s you wish to return, choose a reason from the drop down menu and click next.
- Your returns label and form will be generated.
- Include the Global-E returns form inside the parcel and pack items in the original box or secure packaging, to ensure they reach us safely.
- Return your parcel via your local branch of the selected carrier.
- Please be aware returns take between 7-10 business days to arrive at our warehouse, and a further 3-5 business days to be processed by our team. Once received we will confirm via email and immediately process your refund as requested.
- Refunds may take up to 10 business days to appear in your bank, depending on your bank.
UK Store Returns
If you are unhappy with your purchase, we are willing to provide an exchange or refund within 28 days of receipt. Items must be returned to us unused, in the original condition and with all tags still attached. Returns that do not meet our policy will not be accepted.
Sale returns at store: We are happy to offer an exchange or credit note for any unwanted sale items within 14 days of purchase.
Please note if website returns are brought into store (items ordered from www.wyselondon.co.uk), these will be sent to our warehouse and processed with all our online returns. Please note that once your parcel arrives at our warehouse it can take up to 14 days to receive your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Exchanges (UK Only)
We are able to provide exchanges for the same product in a different colour or size. All amendments are subject to stock availability. Under certain circumstances a credit note can be issued. For more information please email firstname.lastname@example.org