Position: Ecommerce Assistant
Reports to: Ecommerce Manager
Position Description:
Working closely with the Ecommerce Manager and wider Trading, Merchandising, Marketing and Creative teams, the Ecommerce Assistant will help ensure the website is accurate, engaging and commercially optimised.
You will help ensure the website is accurate, visually engaging and commercially optimised, while supporting product launches, onsite merchandising, content updates and ecommerce reporting.
The full-time position is based at our Head Office in Shepherds Bush and is required to be in the office 4 days a week, and 1 day working from home.
Key Responsibilities:
Product & Content Management:
Coordinate product launches, ensuring imagery, copy, pricing, sizing and product information are complete and accurate
Build and update products, collections, navigation and onsite content
Upload and manage video content
Carry out pre-launch checks to ensure products are correctly categorised, merchandised and available across the appropriate sales channels
Build and schedule back-in-stock alerts using the email marketing platform
Support the management of product reviews, including monitoring customer feedback, checking reviews are displaying correctly and highlighting recurring product or fit feedback to the relevant teams
Website Management & Trading:
Support the day-to-day management of the WYSE London Shopify website
Ensuring the product visual merchandising of the website is always maintained, utilising trade & stock knowledge to align with the business strategy
Identify bestselling, underperforming, low-stock and sold-out products, taking appropriate onsite action
Conduct regular site audits to ensure content accuracy and monitor site functionality and user journeys, identifying and escalating issues that may impact conversion or customer experience.
Assist with content management and seasonal site refreshes to ensure the website remains visually engaging and aligned with brand standards.
Support promotional activity, including setting up sale events, discounting and onsite updates
Support onsite SEO & AEO activity
Assist with website testing, improvements and wider ecommerce projects
Skills & Experience:
Shopify experience preferable but not essential
Previous experience working in Fashion/Retail
Knowledge of Microsoft Office, particularly Excel
Proactive and solutions-focused
Enthusiastic and flexible in response to an ever-evolving business
Strong communication skills and effective collaboration across functions
Meticulous attention to detail
Commercially curious, with an interest in ecommerce and the online customer journey
