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Careers - Customer Service Executive

Job description

Position:        Customer Service Executive

Reports to:     Customer Services Manager

Position description:

We are looking for a smart, dynamic Customer Service Executive to manage all aspects of Wyse London customer service and contribute to the achievement of sales targets by supporting our E-Commerce department.

You will coordinate sales activities and maintain excellent relationships with our client base, to ensure both order and customer satisfaction that is second to none.

Your ability to support our sales team and coordinate across departments will be essential to the role.

Key responsibilities:

  • Responsible for all aspects of Wyse London customer service.
  • Handle all calls, emails and messages for the e-commerce business on a daily basis and ensure adequate cover is provided during any absence.
  • Managing live customer chat online.
  • Co-ordinate sales activities and maintain strong customer relationships
  • Supporting our sales team and developing excellent communication with all departments including warehouse/ fulfilment centre.
  • Handling administrative duties.
  • Processing returns and exchanges in line with company policies.
  • Daily communication on warehouse queries, packaging management and postage/courier issues.

Knowledge/ Skills:

  • Exceptional customer service and communication skills – both written and verbal.
  • Collaborative, with strong interpersonal skills and team -orientation.
  • Computer literate (Excel and MS Office).
  • Excellent organisational, administrative and problem-solving skills.
  • Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
  • The ability to multi-task, prioritise and manage time.
  • Resilient and adaptable.
  • Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.

If you are interested in this role, please email with a covering letter and your CV. Only successful applicants will be contacted.

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