Wyse London Preloved

Because beautiful clothes deserve a second life.

Have Wyse pieces you no longer wear? Our brand new customer-to-customer resale marketplace is a step towards more circular shopping, giving you the chance to pass your items on to another Wyse woman and earn rewards in the process.

Start reselling. Start reloving.

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How To Sell

1. Visit wyselondon.continue.co

head to our preloved platform and click on 'Sell My Item'


2. Create Your Account

Sign up using the email address you usually use to shop with Wyse London.

-You'll recieve a one-time code via email or SMS

- Enter the code, add your name, and you're ready to go.

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3. View Your Wardrobe

If you've registered with your usual Wyse London shopping email, you'll see a personalised “wardrobe” with items you’ve previously purchased (excluding any items you have returned). 

  • Simply click an item to relist it. 
  • Or, click “Add Items to list something that isn’t shown. 


4. Complete Your Listing

If you select an item from your wardrobe, key details like the product name, category, colour, and size will be filled in automatically. 

Then: 

- Select the condition of the item. 

- Upload at least one clear photo (more is always helpful!). 

- Choose the parcel size for shipping the buyer pays postage. 

- Set your price (we’ll suggest a guide price to help)


5. Review & Publish

Double-check your listing details, then click List for Sale”.Your item is now live on the marketplace!


6. Manage Offers & Sales

You’ll receive a notification when someone makes an offer or buys your item.When the item sells, you’ll be sent an email with the shipping label and drop-off instructions.


7. Ship Within 3 Days

Please post your item within 3 days of the sale using the label provided. Tracking will be handled by the platform.


8. Get Rewarded in Wyse Credit

Once the buyer confirms receipt — or 4 days after delivery — you'll receive 110% of the sale value in Wyse London store credit (for a limited time). 

- A store credit code will be emailed to you. 

- You can also find all your store credit on the Store Credit page of the Preloved platform. 

- Please note: store credit is redeemable only at wyselondon.com

How To Buy

1. Browse The Marketplace

You can explore all available listings on the Marketplace or use the search bar to find specific items, sizes, or keywords. It works similarly to other resale sites you may have used before.


2. Create An Account To Purchase

You don’t need an account to browse, but you’ll need to create an account to make offers or complete a purchase. Signing up is quick and easy — you’ll log in with a one-time password sent to your email.


3. Make an Offer or Buy Now

When you find something you love, you can either buy it immediately or make an offer to the seller. 

- You can make as many offers as you like across different items. 

- However, for each individual item, you can’t make a second, lower offer once an initial offer has been sent. 

- Offers are capped at 30% below the listed price. 


4. Message the Seller

Need more details about an item? You can send the seller a question directly through the platform.


5. Checkout

Once you’re ready to buy: 

- Confirm your delivery address and contact details. 

- Choose from the delivery options provided by the seller. 

- Complete your purchase with your preferred payment method. 


6. Delivery

The seller has up to 5 days to package and ship your item. You’ll receive shipping updates and tracking info once it’s on its way.


7. Purchase Protection  Your order is protected from the moment you buy. 

  • If your item arrives damaged or isn’t as described, you can report it within 2 days of delivery via the platform’s chat or by emailing hello@continue.co
  • If the item is not as expected, you’ll be able to return the item — with return shipping covered by our Preloved partner, Continue. 
  • If your item doesn’t arrive at all, you’ll receive a full refund.

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